Refund policy

Returns

We offer a 15-day money back guarantee on all of our products. After the 15-day period, all products will be handled under the return policy below:

 

• No returns will be accepted without a Return Authorization Number (RMA). RMA numbers must be obtained no later than 15 days from the date the product was purchased.
• All RMA numbers are valid for 10 days from the date of issuance. To obtain an RMA, contact VisionTek Customer Service via e-mail at support@visiontek.com This email address is being protected from spambots. You need JavaScript enabled to view it.  or by calling 866-883-5411.
• Returns and refunds are only accepted for items purchased at www.visiontek.com
• Please include a copy of your original invoice inside the package with the item returned circled. Items must be returned complete, unaltered, in "like new" condition, and with original product materials, documentation and packaging for full refund and to prevent the possibility of additional return fees or possible rejection of the product. It is highly suggested to use a traceable shipping method for all returned items.
• If an item is being returned for credit, no credit will be issued until the item has been inspected and operationally tested.
• Shipping and handling charges are not refundable. The customer is responsible for all shipping charges and insurance on all return shipments. VisionTek does not refund shipping costs on returned orders.

Any deviation from the return policy outlined above will result in a delay of your refund, additional restocking fees or refusal of your return.

Returns Inspection

All returned products will be thoroughly inspected upon receipt in accordance with our inspection criteria and a determination will be made if eligibility requirements are met for refund or replacement. The following criteria will be followed in rejecting returns and refusing credit:

 

• Overclocking, modification, physical damage, or improper installation are not eligible for replacement or refund.
• Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering.
• Products with any standard certification labels removed.
• Products or packages with barcode label removed.

VisionTek reserves the right to assess up to a 15% restocking fee on all returns and exchanges. Shipping fees are not refundable. At our discretion, credit for partial returns may be less than invoice due to reversal of special pricing discounts from qualifying bundle, instant rebate, coupon or other promotional pricing from either VisionTek or its affiliates and partners.

 

All authorized refunds will be refunded via the method of payment originally billed. Please note that refund processing may take up to two weeks following the receipt of returned goods. All refunds are subject to the financial institutions' processing timelines.